Terms & Conditions of Service

1. Acceptance of Terms

Welcome to Aim High Lawn and Landscape LLC ("Company," "we," "us," or "our"). By accessing or using our website (aimhighlawns.com), submitting a quote request, signing an estimate or proposal, or engaging our services in any capacity, you ("Customer," "you," or "your") agree to be legally bound by these Terms & Conditions of Service ("Terms"), together with our Privacy Policy.

If you do not agree to these Terms, do not use our website or services.

2. Definitions

• "Agreement" means a signed estimate, proposal, contract, or work order issued by the Company and accepted by the Customer, either by written signature, electronic signature, email confirmation, or verbal authorization recorded in our CRM.
• "Services" means all landscaping, hardscaping, lawn maintenance, irrigation, snow removal, utility trenching, and related property services offered by the Company.
• "Property" means the Customer's residential, commercial, or utility project site where Services are to be performed.
• "Warranty Period" means the duration of any applicable product or workmanship warranty as defined in the signed Agreement or in Section 10 below.

3. Website Use

The content of this website is provided for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found on this website for any particular purpose. You acknowledge that such information may contain inaccuracies or errors, and we expressly exclude liability for such to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk. Unauthorized use of this website may give rise to a claim for damages and/or constitute a criminal offense.

This website may include links to third-party websites for your convenience. These links do not signify our endorsement of those sites, and we accept no responsibility for their content.

4. Service Agreement & Scope of Work

Aim High Lawn and Landscape LLC agrees to provide Services to the Customer in accordance with the signed Agreement. The scope of work, pricing, schedule, and deliverables will be outlined in the signed estimate or proposal. Any changes to the scope of work after signing must be agreed upon in writing by both parties and may result in adjusted pricing.

The Customer agrees to provide accurate, complete, and timely information necessary for the successful completion of Services, including but not limited to property access instructions, utility line locations (see Idaho Dig Line at 811), HOA requirements, and any known hazards.

5. Estimates, Proposals & Authorization

All estimates and proposals provided by the Company are valid for thirty (30) days from the date of issuance unless otherwise stated in writing. Pricing is subject to change after the validity period due to material cost fluctuations, seasonal demand, or changes in scope.

Authorization to proceed with work may be granted by the Customer via written signature, electronic signature, email confirmation, or verbal confirmation (which will be documented in our CRM). Once authorized, the estimate or proposal—combined with these Terms—constitutes a binding Agreement.

6. Payment & Invoicing

• Payment is due upon receipt of invoice unless otherwise agreed in writing.
• For projects exceeding $2,500, a deposit of up to 50% may be required before work commences. The balance is due upon completion.
• Late payments will incur a late fee of 1.5% per month (18% per annum) on the outstanding balance, beginning fifteen (15) days after the invoice date.
• If an account remains unpaid for sixty (60) or more days, the Company reserves the right to suspend all services, refer the debt to a collections agency, and recover reasonable attorney's fees and collection costs incurred.
• The Customer is responsible for any NSF (non-sufficient funds) or returned payment fees.
• Financing: For qualifying projects, we offer consumer financing through our lending partner, Wisetack. All financing is subject to their terms and credit approval. See our Financing page for details.

7. Cancellation & Rescheduling

Cancellation of scheduled maintenance services must be communicated in writing or by email at least 24 hours prior to the scheduled service date. Failure to provide adequate notice may result in a mobilization fee equal to the cost of one service visit.

For project-based work (landscaping, hardscaping, irrigation installs), cancellation after materials have been ordered or work has commenced will result in the Customer being responsible for the cost of all materials procured, labor performed to date, and a restocking or administrative fee of up to 15% of the total project cost.

8. Property Access & Customer Responsibilities

The Customer is responsible for:

• Ensuring the service area is accessible, clear of personal property, vehicles, and debris on the scheduled service date.
• Securing all pets indoors or away from the work area during service.
• Clearly marking or disclosing the location of underground utilities, sprinkler heads, invisible fences, or any other buried infrastructure prior to service. Damage to unmarked underground utilities or structures is the sole responsibility of the Customer.
• Informing the Company of any HOA restrictions, deed covenants, or permit requirements that may affect the scope of work.

9. Warranties — General

Unless otherwise specified in the signed Agreement, the Company provides a one (1) year workmanship warranty on all installation projects (landscaping, hardscaping, concrete, etc.) covering defects in installation or labor. This warranty does not cover:

• Natural settling, frost heave, or acts of nature (flood, wind, wildlife damage).
• Damage caused by the Customer, third parties, or lack of proper maintenance.
• Plant material health after the first 30 days (unless the Customer has engaged us for ongoing maintenance of the installed landscape).
• Normal wear and tear.

Specific warranty terms for individual services may be outlined in the signed Agreement and shall take precedence over these general terms.

10. Sprinkler & Irrigation — 5-Year Warranty

11. Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with a maintenance service or routine visit, you must contact us within twenty-four (24) hours of the service completion. We will schedule a re-service or make-good visit at no additional cost. This guarantee applies to recurring maintenance services only and does not apply to landscape installations, hardscape projects, or conditions outside of our control (e.g., pre-existing turf disease, soil conditions, weather events).

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AIM HIGH LAWN AND LANDSCAPE LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF OUR SERVICES.

Our total aggregate liability for any and all claims arising from or related to a single service Agreement shall not exceed the total amount paid by the Customer under that Agreement.

The Company is not responsible for damage to unmarked underground utilities, existing irrigation lines, invisible fences, or other buried infrastructure that was not disclosed or properly marked by the Customer prior to service. The Customer acknowledges that standard landscaping operations (mowing, aeration, grading, trenching) carry inherent risks to subsurface elements.

13. Indemnification

The Customer agrees to indemnify, defend, and hold harmless Aim High Lawn and Landscape LLC, its owners, officers, employees, agents, and subcontractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or resulting from: (a) the Customer's breach of these Terms; (b) the Customer's negligent or wrongful acts or omissions; (c) inaccurate or misleading information provided by the Customer; or (d) third-party claims related to the Customer's property.

14. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to: acts of God, extreme weather events, fire, flood, earthquake, pandemic, epidemic, government restrictions, labor disputes, supply chain disruptions, or power failures. Service schedules may be adjusted at the Company's discretion during force majeure events.

15. Dispute Resolution & Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Idaho, without regard to its conflict-of-law principles.

In the event of any dispute arising from or related to these Terms or the Services provided, the parties agree to first attempt resolution through good-faith negotiation. If a resolution cannot be reached within thirty (30) days, either party may initiate mediation in Ada County, Idaho, before pursuing any other legal remedy. Any legal action shall be filed exclusively in the state or federal courts located in Ada County, Idaho, and both parties consent to personal jurisdiction in such courts.

16. Intellectual Property

All content on this website—including but not limited to design, layout, text, graphics, logos, images, and software—is the property of Aim High Lawn and Landscape LLC or its licensors and is protected by United States copyright, trademark, and intellectual property laws. Reproduction, distribution, or unauthorized use of any content is prohibited without prior written consent.

17. Severability & Waiver

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to in writing.

18. Entire Agreement

These Terms, together with the signed estimate, proposal, or service agreement and our Privacy Policy, constitute the entire agreement between the Customer and Aim High Lawn and Landscape LLC and supersede all prior and contemporaneous agreements, proposals, representations, and understandings, whether written or oral. In the event of a conflict between these Terms and a signed Agreement, the terms of the signed Agreement shall prevail to the extent of the conflict.

19. Contact Information

If you have any questions, concerns, or requests regarding these Terms, please contact us at: