Privacy Policy

1. Scope & Consent

At Aim High Lawn and Landscape LLC ("Company," "we," "us," or "our"), we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website (aimhighlawns.com), submit a quote request, communicate with us by phone, email, or text, or use any of our services.

By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please do not use our website or services.

2. Information We Collect

We may collect the following categories of personal information when you interact with our website, request a quote, sign a service agreement, or engage our services:

• Identifiers: Full name, mailing address, property address, email address, and phone number.
• Financial Information: Payment details, billing address, and invoicing records necessary to process transactions.
• Service-Related Data: Property details, service preferences, project scope descriptions, photos submitted for estimates, and scheduling information.
• Device & Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on our website. This data is collected automatically via cookies and analytics tools.
• Communication Records: Records of phone calls, emails, text messages, and form submissions between you and our team.
• Marketing Data: UTM parameters, referrer source, and campaign identifiers captured when you arrive at our website via advertising or social media.

3. How We Use Your Information

We use your personal information strictly for the following lawful business purposes:

• To provide, schedule, and deliver our landscaping, maintenance, and utility services.
• To respond to your inquiries, quote requests, and customer support communications.
• To process payments, generate invoices, and manage billing.
• To communicate with you regarding scheduling, routing, weather delays, service updates, warranty registration, and account information.
• To send promotional communications (only with your express opt-in consent; you may unsubscribe at any time).
• To improve our website, services, and customer experience through aggregated analytics.
• To comply with legal obligations, enforce our Terms of Service, and protect our rights.

4. Disclosure to Third Parties

We do not sell, rent, lease, or trade your personal information to any third party for marketing or promotional purposes.

We may share your information only in the following limited circumstances:

• Service Providers: We use trusted third-party processors for payment processing (e.g., Stripe, Square), form delivery (Web3Forms), email communications, CRM, and website analytics (e.g., Google Analytics). These processors are contractually bound to protect your data and use it only for the purposes we specify.
• Financing Partners: If you apply for project financing through Wisetack or another consumer lending partner, the application data you provide is governed by that partner's own privacy policy. We do not store or have access to your credit information.
• Legal Requirements: We may disclose your information if required by law, subpoena, court order, or government regulation, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfer: In the event of a merger, acquisition, or sale of substantially all of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies (such as pixels and local storage) to enhance your experience, analyze site traffic, and understand how visitors interact with our content. You can control cookie settings through your browser. Disabling cookies may affect site functionality.

We may use the following categories of cookies:

• Essential Cookies: Required for the website to function (e.g., form submissions, navigation).
• Analytics Cookies: Used to understand visitor behavior and improve our website (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant ads and track campaign effectiveness (e.g., Meta Pixel, Google Ads).

6. SMS & Text Messaging Policy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Message frequency may vary. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP.

7. Security of Your Information

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include SSL/TLS encryption for data in transit, access controls for internal systems, and password-protected billing and CRM platforms.

However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, warranty tracking, or reporting requirements. Service agreement records and warranty data (such as sprinkler installation records) may be retained for up to seven (7) years or for the duration of the applicable warranty period, whichever is longer.

9. Your Rights & Access

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information from our records, subject to our legal and contractual obligations (e.g., active warranty tracking).
• Opt-Out: Unsubscribe from marketing communications at any time by replying STOP to text messages or clicking "unsubscribe" in any email.

To exercise any of these rights, please contact us using the information in Section 12 below. We will respond to verifiable requests within thirty (30) days.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Material changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after any modification constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: